You can edit your account information, update your subscription, and download your QR code by clicking on this link:  https://submatic.io/login?store=hubclub

One-time visitors who would like to recycle our general items (plastics, metal, textiles, Terracycle) will pay a $15 fee. This can be bought online prior to your visit or in-person while you are at the Hub.

Customers do not need a membership to drop off reusable items. These items will be donated to local nonprofits or sold in our 4th floor Hub Shop to help support our community programs such as Tinker Team, Pantry Partnership, and G.R.E.E.N. events. Simply go to our Customer Service desk in the rear of the Hub Club to drop off these items with a Hub staff member or volunteer.

Hub Club members can drop off General Recycling materials including rigid plastics, soft plastics, metals, certain textiles, Terracycle items, and styrofoam as part of their plan. Universal Waste items such as batteries, lightbulbs, some electronics, refrigerators, and other items will incur a handling fee due to their potentially hazardous components. Reuse items can be dropped off for free.

No, the Hub Shop is absolutely free to all visitors. Simply head to the right when you enter the Hub Club and take the elevator up to the 4th floor.

A Hub Club membership is not tax deductible because we are providing a service for the fees.

Donations (tax deductible) and Hub Club memberships (not tax deductible) serve two very distinct purposes. Membership fees cover the processing fees for the materials you drop off while donation provide support our many community programs such as Tinker Team, G.R.E.E.N. (events in underserved communities), Pantry Partnership Program (we collect materials from 30 local food pantries for free), and more.

Yes! Hub Club members can drop off at our Lower Price Hill location or our once-a-month drop-off at the Loveland/Symmes Fire Station 61 located at 8871 Weekly Lane, Cincinnati, Ohio 45249. This occurs on the first Saturday of most months from 10am-noon.

Yes, there will be one primary owner of the membership account but can be used by multiple individuals (similar to the Kroger Plus Card program). Customers can check in with the QR code, email address, or phone number attached to the account.

The annual membership are a rolling 365-day membership that will auto-renew at the end of that period. You will receive an email 30 days and 7 days before renewal to remind that it will renew and you do have the ability to cancel at that time.

Beginning in January 2026, customers will check in at either the Welcome Desk at the front of the Hub Club, or at Customer Service in the rear. You can check in with the QR code, phone number, or email address associated with your account.

Yes! You can buy either a 30-days pass or an annual membership. Just click on any of the Join buttons and simply check the “Send as a gift” box when purchasing. The membership won’t begin until the recipient activates the account.

We have had so many requests to begin this fund! Yes, we’re happy to announce that there is a designated fund specifically for Hub Club Assistance for those unable to pay the fees. Click here to pay it forward!

The Hub Club is currently not set up for companies. For more information about our Corporate Services, click here.

Yes! We offer monthly or annual membership options. You can buy here.

Food pantries are not required to have a Hub Club membership. We currently provide service to more than 30 local food pantries, at no cost to them, and will continue to do that as long as possible. We are looking for sponsorship of this program to keep it sustainable. Please contact us if you are interested in supporting this awesome program!

Birthdays are not required when filling out a membership form, but they are appreciated. This data allows us to better understand our customers and to offer birthday bonuses as we grow the program.